At X5pro.com, we value the relationship with our customers and to strengthen it even further, we offer utmost loyalty and respect for our clients’ right to privacy.

The privacy policy mentioned here also contributes to the ‘Terms and Conditions’. Please note that any update or improvement or expansion of our services will also result in an updating of this privacy policy and its terms. As and when the client uses our services or accesses the company’s website, he or she consents to the collection, storage, and use of the personal information that they provide on the company’s platform. Here we will give you a summary of the details of our privacy policy.

Data Collection:

At X5pro.com, basically, there are two categories of data that are collected from the users and the clients. These two categories are as follows:

Personal Information: This type of information is quite vast but generally includes details such as name, residential address, identification and/or passport number, date of birth, email address, employment details, information relating to financial circumstances, trading experience, etc.

Non-personal information: This type of data is related to the kind of traffic that visits us. This kind of information includes information on web pages which is accessed by our users, and also the other traffic that accesses our website, trading platforms, website cookies, etc. from time to time. This kind of information is anonymous and is used in an aggregated form. when you use our Services we may collect such data as your operating system, device type, session start/stop time, time zone, network connection type (e.g., Wi-Fi, cellular), your general location (city and country), phone call logs and general information regarding your online behavior (e.g., clicks, actions, queries, installed apps, etc.).

Usually, the personal data is collected when the user applies for the Company’s trading account. Data is also collected when a user applies for a demo account. Please note that the data is also collected in whatever mode of communication a user has with our representatives, or through any registration, subscriptions, or sign-ups on our website, although the Company does limit the data collection of the personal data to what is required, in order to offer accurate and suitable services and products to our users.

Other modes of personal data collection are not regular means but they include ways such as time-to-time surveys. The information collected from these measures is basically used for research and market understanding purposes so that we can offer you improved services and products every time.

The personal information is also collected through other indirect ways such as recording of any telephonic conversation with any of our representatives, or by archiving any electronic records such as emails, online chats, messages, and so on.

The information collected in this manner is usually not accessed on a routine basis, but only for compliance or security reason/s.

Reason for data collection, processing, and disclosure of the personal data Here you can read all the reasons why we collect the above two kinds of information i.e., personal information and non-personal information:

The collection of information helps us to improve our products and services that we offer to our clients. This collection also helps in maintaining good relations with the clients and fulfilling their expectations.

It helps us to properly execute and administer transaction/s that our clients request of, or which is authorized by our clients.

It helps us to maintain (sometimes in cases of terminations) our users’ accounts on our platform.
The data collection also contributes towards the enhancement of the content quality, improvement of the user experience on our website. We can also keep our users and clients updated with any such new updates.

Further, the data collection helps in the distribution, research, analysis, commentaries, learning insights on the market needs, newsletters, and so on.
It helps in the distribution of information for marketing reasons about a product or service/s that The Company offers which is in line with the user’s needs and inclinations based on past data. One should note that the user is free to request a stop for receiving any promotional service by using the ‘unsubscribe’ option.

Another reason is to perform client surveys and other analysis-based activities so that the overall services and products offered by the Company can be improved.

There is another category of reasons that explains why personal information is collected. This is based on the legal and compliance requirements:

To carry out diligent procedures for processes such as opening and closing accounts and for monitoring reasons.

To carry out the company’s internal risk management process, carry out audit/s, check the financial accounting, management reporting purposes, and analysis by adhering to the monitoring and compliance procedures.

To enforce and support legal rights.
For disclosing the information to authorized bodies and other law enforcement agencies in cases related to the prevention of crime and detection reasons.

It is also used for answering, managing, processing queries, suggestions, applications, grievances, feedback, requests from clients and other users. It is directly used for the purpose which has been requested by the client/s. For incidental business reasons which are in the context of the above-mentioned points.

Data for processing and disclosing purposes:

There are incidents where the Company may require to share, process, and disclose the personal data collected. Such incidents include:

Disclosing the personal data for the purpose of carrying out any obligation during or in relation to the services requested by the client/s, or the personal data may be required to be disclosed to a third party such as service providers, agents, and similar organization/s in order to perform any functions related to the service/s offered to you. Such functions may include:

We share your information with business partners, such as storage and cloud services that provided to us and analytics providers who help us provide you with our service. We also share your Personal Data with third parties who perform Anti Money Laundering (AML) services on our behalf. These third parties may have access to your Personal Data so that they may perform these tasks on our behalf, but they are obligated to comply with the highest security standards and applicable data protection legislation and may not use your Personal Data for any other purpose.

Discloser is also done with the Company’s legal counsels, accountants, auditors, and other related professional officials.

Disclosure is also needed as per some legal requirements such as the prevention of any fraud, illicit transaction/s, any false claim or liability towards any government, or any law enforcement agencies, or any investigations related to any judicial process or assistance for the legal or regulatory processes. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any data about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process.

The personal data is also disclosed or shared in a non-personal aggregate form. The Company shares this kind of data with the third party/parties which are listed above for business related uses.

Please note that The Company DOES NOT disclose or share or process any personal data of the client/s with business partners or any other third-party service providers for marketing purposes.

User Rights

UK User Rights:

As an UK resident, you may request to:

Receive confirmation as to whether or not Personal Data concerning you is being processed, and access your stored Personal Data, together with supplementary information.

Receive a copy of Personal Data you directly volunteer to us in a structured, commonly used and machine-readable format.

Request rectification of your Personal Data that is in our control.

Request erasure of your Personal Data.

Object to the processing of Personal Data by us.

Request to restrict processing of your Personal Data by us.

Lodge a complaint with a supervisory authority.

Please note that these rights pertain to UK residents only, are not absolute, and may be subject to our own legitimate interests and regulatory requirements.

Transfer of Data Outside The EEA:

If you reside in the European Union (‘EU’), please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection or enter into legal agreements ensuring an adequate level of data protection.

Retention of the Personal Data:

The duration of personal data retention by The Company is dictated by the fulfillment of the purpose behind the data collection, and/or as per any specific requirements by the law. The Company doesn’t retain any personal data after the period of storing the personal data is served. The retention is revoked when the personal data is no more necessary for any legal or business purposes.

Storing the correct and up-to-date personal data:

It is always our effort to keep the records of the personal data of our clients up-to-date and accurate. In cases where the client’s details change, for instance, when someone relocates, or gets married, or his or her designation changes, or simply the current details are not recorded correctly; in such scenarios, any updating that is required, should be requested by the client. Our client can contact us any time for the correction, amendment, or the update purposes of your personal data. The same applies for our corporate clients for correction, amendment, or the update purposes of their business information.

The way to change your personal data or business information is simple. You can directly contact us via an email at [email protected], or (if applicable) y can update your information through your account representative.

Your Rights to Access:

Our users are entitled to access rights on their personal data. They can request to know in detail about it by contacting us at [email protected].

The request is usually processed within 30 days on receiving such a request. In scenarios where there is any anticipated delay or non-ability of processing your request, The Company informs you well within the mentioned time.

Also, there is a reasonable charge towards the administrative fee, to be paid by the client, for availing this service. The fee is disclosed well before the request is processed.

Safeguarding Personal Data:

The Company is committed to safeguarding its client’s personal data. There are many security procedures, technical, and organizational safety processes in place to carry out the security measures.

Here is a glimpse of what we offer:

The Company offers robust and sturdy firewalls and security set-ups to offer protection against external attacks, for detecting any potential attacks, to have a strong prevention and defence mechanism against hacking attacks, and other malware attacks.

The Company carries out pro-active security practices too. There are regular security awareness workshops, discussions, and events which keep our employees up to date in recognizing, handling, and preventing personal data and other IT related services from any potential threat or future risks.

Despite all the strong measures taken against any possible IT danger, we still urge the user/s to use the internet wisely. The alarming rate of growth of wrong internet practices always advises that one should use the internet cautiously and protect the personal data which is transferred from/to you via the internet. The use of trustworthy devices, connections, and securely handling the sensitive information is always encouraged.

How Website Cookies Are Used By Us:

Cookies are basically text files which consist of letters and numbers that give out information of the user’s browser, details about the device from which he or she is accessing any platform. These text files are usually saved on the user’s hard disk for keeping track of the websites that are visited by the user.
The Company uses cookies on its website in order to better manage our website in terms of giving an improved user experience to our users. Other uses of these cookies are to collect analytics of the non-personal user activities, or to channelize the personal preferences of the user better, or to offer useful regular updates and offers which are in line with the user’s interests by understanding their preferences.

Opting Out of Cookies:

When a user wants to opt-out of the cookies on our website, he or she can do so by opting out of individual cookie at a time. Although opting out of the website cookies can bring in limitations arising in the website operations and functions. If you are interested in learning more about cookies, and instructions on how to manage them, you can visit for example:

Google Chrome
Internet Explorer
Mozilla Firefox
Safari (Desktop)
Safari (Mobile)
Android Browser
Opera
Opera Mobile

For other browsers, please consult the documentation that your browser manufacturer provides.

How To Contact Us?

If you wish to exercise any of the aforementioned rights, or receive more information, please contact us using the details below:
Email: [email protected]

Updates To This Policy

This Privacy Policy is subject to changes from time to time, at our sole discretion. The most current version will always be posted on our Website (as reflected in the ‘Last Updated’ heading). You are advised to check for updates regularly. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the updated Privacy Policy.

(last updated 08/2024)